Carlene Saxon, MOD
Organization Development Specialist
Columbus, OH
Organizational business developer exhibiting the highest level of competency to manage best practices creating the most optimal efficiency possible within an operation.
Adept at embracing and implementing change management protocols to help teams
understand and benefit from communications on the 4 P's (Purpose [clarify and communicate], Picture [post transition outcomes], Plan [outline steps and schedules to attain goals], and Part [explain roles and deliverables]).
Excel at building and strengthening relationships with clients and senior leaders through behavioral analysis and social and emotional intelligence.
Valued as a trusted advisor who delivers solutions that achieve results, surpassing expectations.
Demonstrated capacity to build, coach, develop, and lead high-performance teams, creating a collaborative culture that values individual skills, inspires confidence, and empowers members to deliver exceptional results.
Core Competencies
Project Management
Change Management
Stakeholder Engagement
Relationship Management
Team Leadership (John Maxwell Certified)
Standard Operating Procedures (SOPs)
Risk Identification & Mitigation
Diversity, Equity & Inclusion
Behavioral Analysis
Training & Development
Strategic Planning
Data Analysis
Technical Skills
Microsoft Suite
Adobe Creative Cloud
SQL (Basic)
Workday
Kronos
Oracle
Watching Carlene grow from a curious, engaging elementary school student to a confident and competent human resources professional has been such a gift.
Carlene and I have had a mentor/mentee relationship for over 25 years, but now that she is working as my Project Director in my start-up consulting company, our roles have reversed. I am learning from her.
She is a caring, creative, technically savvy, researcher and detail-oriented self-starter and problem solver. I am honored to have her on my team and in my life
Dawn Tyler Lee
Founder & CEO, Forrest Street Consulting
Professional Experience
Project Manager
Fulfill the role of a Consultant and Event Project Manager to build structure through new processes for the owner and internal team.
- Revitalized operations by establishing a structure for organizational objectives and strengthening communication across teams.
- Produced efficiency amongst teams by developing new processes, procedures, and templates.
- Condensed customer-oriented obstacles through the development of templates and a platform to store them.
- Streamlined processes for simplicity and process documentation for internal user experience and external facing for customers.
- Exercised ingenuity to work with vendors and devise a vendor management system to maintain accountability of company resources during events; developed a contract for vendors to set terms, communication standards, and necessary actions to take before, during, and after events.
- Actions taken removed vendors not showing up, having the proper equipment, or following the checklist.
Project Director
Fulfilled the role of an Advisor for the Founder and CEO as a Project Director. Maintained communication with clients, organized DISC training, and researched and designed materials for trainings, workshops, and retreats.
Organized and planned a leadership conference, Live2Lead, for 300 attendees. Developed abreast trackers and reports to retain focus on business expansion.
- Produced a tangible, positive impact to double the organization’s business from year 1 to year 2.
- Collaborated with other business groups to research and create content, templates, and strategic planning methods to compile a robust organizational effectiveness toolkit.
- Oversaw the development of multiple projects simultaneously and in tandem with various teams.
- Partnered with a Graphic Designer to devise the workbook based on self-produced content and design.
AWS Talent Acquisition, Recruiting Coordinator (2022)
Focused on diversifying operations by actively supporting 3 recruiting managers, 12 recruiters, and 40 hiring managers overseeing hiring for roles such as senior engineers, software development managers, front-end
engineers, etc. Administered pipeline of high volume and corporate level candidates onsite interview experience. Collaborated with stakeholders to produce ideas, apply resources, and allocate information supporting innovative and efficient strategies according to organizational timelines.
- Fueled continuous quality improvement by retaining a 55+ candidate pipeline monthly.
- Focused on results to retain a service level of 92%, which meant swifter onboarding of candidates into the system, scheduling, and preparation.
- Generated a 60% carry rate ensuring a non-biased interviewer is part of the interview loop.
- Worked on a Scheduling Optimization Project with some senior client leads to focus on the candidate, hiring managers, and the Recruiting
- Team challenges during the hiring process.
Consumer; Heavy Bulky & Product Support Manager (2020 – 2022)
Orchestrated department initiatives to focus on the leadership principle, Hire & Develop The Best.
- Allied with instructional designers to develop training for launches in Costa Rica and South Africa to align with the North American teams, which reduced customer escalations and allowed teams to resolve customer issues without multiple calls.
- Formed a work environment conducive to inclusion and positivity for the team to yield consistent metrics (+86%).
- Mentored 22 new managers during the pandemic and helped them adjust to the company culture.
- Successfully launched a new department and ignited growth from 15 to 100 associates in 4 months; onboarded and trained new associates to demonstrate best practices with proficiency.
- Contributed to cost reduction savings of 18% in the 1st QTR and $15K in returns for the 2nd and 3rd QTR.
- Established engaging training mechanisms to condense performance-related attrition.
Manager, Virtual Customer Service (2019 – 2022)
Utilized leadership proficiencies to direct virtual teams in the North America Customer Success Department, teams under their Retail, Account Services, Heavy Bulky, Concessions Abuse Prevention, and HBS Product Support divisions. Improved the capabilities of 48 new hires through training and assisted with transitioning into promoted roles or different departments after 1 year. Supported positive employee
engagement for 600 employees. Displayed strong analytical capabilities to direct change management efforts, vet data impacting customer experiences, and ally with business teams to champion solutions.
- Sparked a 40% increase in performance within 4 weeks by taking over an Account Service Team to make them go through impotence training and maintain a customer-oriented mindset to deliver satisfaction.
- Created a 4-week workshop to help the bottom 10% of performers improve at their roles, which led to a 42% reduction in the number of people having to take the bootcamp in the future.
- Strengthened the department’s overall performance rating by creating an Engagement Team and room with different team-building activities to support 2K+ employees all over the country.
Consumer Team Member (2018 – 2019)
Managed the weekly reviews to 26 direct reports; set feasible and clear action plans to meet goals. Drove conversations with team regarding
locating issues impacting customers and execute appropriate solutions.
- Produced an inclusive and positive work environment to yield consistent metrics above network average of 86%.
- Originated employee training and configured content to attain learner’s goals.
- Become the VP of the Black Employee Network.
Organization Development Consultant
Actively helped leaders comprehend how to manage major change for organization-wide initiatives by locating associated behaviors impacting culture. Performed detailed reviews of department operations, rolled out improvement strategies, and facilitated dialogue for reliable behaviors and results. Produced thorough reports to support vital business decisions. Consistently completed projects that met
specific deadlines and financial parameters.
- Renewed the existing digitization practices by converting 250K+ pieces of paper into digital records in < 6 weeks.
- Guaranteed 85% attainment of milestones by optimizing and studying quality programs removing bottlenecks impacting program success.
- Established a sustainment plan to guide the leadership development program to a 28% promotion rate from participants in the LDP program.
Additional Experience
HR Generalist: Mutual of Omaha
HR Operations Coordinator: RAMA Consulting
HR Assistant: Affirmatrace Background Solutions
Education & Professional Training
Master of Science in Organization Development - Bowling Green State University
Bachelor of Arts in Sociology - University of Akron
Certificate in Diversity, Equity & Inclusion - University of South Florida
Certificate in HR Management - Villanova University
John Maxwell Leadership Team Member - Maxwell Leadership Certified Team
I've worked with Carlene for the better part of the last 2 years. She is extremely committed and dedicated to not only her work, but her professional growth as well. Carlene has a strong sense for business and innovative ideas that enrich a program's purpose and results. She will be a great, collaborative team member.
Lorene Connor
Change Management Consultant
